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Need IT support?

👉 Here you’ll find everything you need to reach our helpdesk and fix your issues quickly.

Webidentity client

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Not a client yet?

Tell us briefly about your issue using the form below. We’ll reach out to see how we can help.

Already a Webidentity client?

Submit a ticket using our form below. Our team will get back to you quickly.

Remote assistance (TeamViewer)

For remote assistance, download our secure tool:

👉 Download TeamViewer (Windows and Mac OS) 👈

Once installed, please provide us with your TeamViewer ID and Password so we can assist you.

FAQ IT Support

Don’t worry, you’re not alone — many IT issues are quite common.

Here you’ll find clear, jargon-free answers to the most frequent situations.

In any case, a reboot never hurts 😉

My computer is very slow, what can I do?

Start by restarting it. If it’s still slow, it might be a storage or memory issue. Send us a ticket and we’ll check.

I can’t print anymore.

Check if the printer is on, connected, and has paper. If everything looks fine, send us the error message in a ticket.

I can’t find my files.

Use the search function on Windows/Mac. If your files are in the cloud (OneDrive, SharePoint), log in via the web portal. Otherwise, contact us.

My Wi-Fi keeps disconnecting.

It could be your router, the network, or the device. Unplug the router for 30 seconds, restart it. If it continues, send us a ticket.

I received a strange or suspicious email.

Don’t click anything and don’t download attachments. Forward us the email so we can check it safely.

My computer won’t start.

Make sure the power cable is properly plugged in. If the screen stays black, note any error messages and contact us.

I forgot my password.

Don’t worry. Use the “Forgot password” option if available. If not, send a ticket and we’ll reset it for you.

My usual software doesn’t work anymore.

Close and reopen it. Check if there’s an update. If it still fails, tell us which software and the error message.

I can’t access my emails anymore.

Try logging in via Outlook/Exchange web portal. If it doesn’t work, send us the exact error message.

Should I install all Windows/Mac updates?

Yes, they fix security issues. If an update seems stuck or too long, send us a ticket.