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FAQ IT Support
Don’t worry, you’re not alone — many IT issues are quite common.
Here you’ll find clear, jargon-free answers to the most frequent situations.
In any case, a reboot never hurts 😉
Start by restarting it. If it’s still slow, it might be a storage or memory issue. Send us a ticket and we’ll check.
Check if the printer is on, connected, and has paper. If everything looks fine, send us the error message in a ticket.
Use the search function on Windows/Mac. If your files are in the cloud (OneDrive, SharePoint), log in via the web portal. Otherwise, contact us.
It could be your router, the network, or the device. Unplug the router for 30 seconds, restart it. If it continues, send us a ticket.
Don’t click anything and don’t download attachments. Forward us the email so we can check it safely.
Make sure the power cable is properly plugged in. If the screen stays black, note any error messages and contact us.
Don’t worry. Use the “Forgot password” option if available. If not, send a ticket and we’ll reset it for you.
Close and reopen it. Check if there’s an update. If it still fails, tell us which software and the error message.
Try logging in via Outlook/Exchange web portal. If it doesn’t work, send us the exact error message.
Yes, they fix security issues. If an update seems stuck or too long, send us a ticket.
