{"id":1310,"date":"2025-09-27T18:58:33","date_gmt":"2025-09-27T16:58:33","guid":{"rendered":"https:\/\/webidentity.ch\/help\/"},"modified":"2025-11-30T17:53:27","modified_gmt":"2025-11-30T16:53:27","slug":"help","status":"publish","type":"page","link":"https:\/\/webidentity.ch\/en\/help\/","title":{"rendered":"help"},"content":{"rendered":"<h1>Need IT support?<\/h1>\n<div>\ud83d\udc49 Here you\u2019ll find everything you need to reach our helpdesk and fix your issues quickly.<\/div>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/circle-user-circle-check.svg\" alt=\"\"><\/p>\n<h2>Webidentity client<\/h2>\n<p><a href=\"#already-client\">Click here!<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/circle-user-circle-plus.svg\" alt=\"\"><\/p>\n<h2>Not a client yet?<\/h2>\n<p><a href=\"#not-client-yet\">Click here!<\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<p><span id=\"CollectedForms-145401371\"><\/span><\/p>\n<\/div>\n<h2>Not a client yet?<\/h2>\n<div>\n<p class=\"p1\">Tell us briefly about your issue using the form below. We\u2019ll reach out to see how we can help.<\/p>\n<\/div>\n<div>\n        <form method=\"POST\" class=\"webidentity-support-form\" data-form-type=\"new\">\r\n            <input type=\"hidden\" id=\"webidentity_support_nonce\" name=\"webidentity_support_nonce\" value=\"1cd07fda9f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1310\" \/>            <input type=\"text\" name=\"website\" style=\"display:none !important\">\r\n\t\t  \t<input type=\"hidden\" name=\"form_type_submitted\" value=\"new\">\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-firstname-new\">Pr\u00e9nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-firstname-new\" name=\"firstname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-lastname-new\">Nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-lastname-new\" name=\"lastname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-email-new\">Adresse e-mail <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"email\" id=\"wi-email-new\" name=\"email\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-phone-new\">T\u00e9l\u00e9phone <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-phone-new\" name=\"phone\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n                            <p>\r\n                    <label for=\"wi-company-new\">Soci\u00e9t\u00e9 <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-company-new\" name=\"company\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p>\r\n                    <label for=\"wi-industry-new\">Secteur d'activit\u00e9<\/label>\r\n                    <input type=\"text\" id=\"wi-industry-new\" name=\"industry\"\r\n                        value=\"\">\r\n                <\/p>\r\n                <p>\r\n                    <label for=\"wi-employees-new\">Nombre d'employ\u00e9s<\/label>\r\n                    <input type=\"number\" id=\"wi-employees-new\" name=\"employees\"\r\n                        value=\"\" min=\"1\">\r\n                <\/p>\r\n                <div class=\"form-row\">\r\n                    <p class=\"form-col\">\r\n                        <label for=\"wi-city-new\">Ville<\/label>\r\n                        <input type=\"text\" id=\"wi-city-new\" name=\"city\"\r\n                            value=\"\">\r\n                    <\/p>\r\n                    <p class=\"form-col\">\r\n                        <label for=\"wi-postal-new\">NPA<\/label>\r\n                        <input type=\"text\" id=\"wi-postal-new\" name=\"postal_code\"\r\n                            value=\"\">\r\n                    <\/p>\r\n                <\/div>\r\n            \r\n            <p>\r\n                <label for=\"wi-subject-new\">Sujet <span class=\"required\">*<\/span><\/label>\r\n                <input type=\"text\" id=\"wi-subject-new\" name=\"subject\"\r\n                    value=\"\" required>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-priority-new\">Degr\u00e9 de blocage <span class=\"required\">*<\/span><\/label>\r\n                <select id=\"wi-priority-new\" name=\"priority\" required>\r\n                    <option value=\"\">-- S\u00e9lectionnez --<\/option>\r\n                    <option value=\"LOW\" >Inconfort (je peux continuer \u00e0 travailler)<\/option>\r\n                    <option value=\"MEDIUM\" >Impact important (travail ralenti)<\/option>\r\n                    <option value=\"HIGH\" >Bloquant (je ne peux plus travailler)<\/option>\r\n                <\/select>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-description-new\">Description du probl\u00e8me <span class=\"required\">*<\/span><\/label>\r\n                <textarea id=\"wi-description-new\" name=\"description\" rows=\"5\" required><\/textarea>\r\n            <\/p>\r\n\r\n            <p><button type=\"submit\" disabled>Cr\u00e9er la demande de support<\/button><\/p>\r\n        <\/form>\r\n        \n<\/div>\n<h2>Already a Webidentity client?<\/h2>\n<div>\n<p class=\"p1\">Submit a ticket using our form below. Our team will get back to you quickly.<\/p>\n<\/div>\n<div>\n        <form method=\"POST\" class=\"webidentity-support-form\" data-form-type=\"client\">\r\n            <input type=\"hidden\" id=\"webidentity_support_nonce\" name=\"webidentity_support_nonce\" value=\"1cd07fda9f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1310\" \/>            <input type=\"text\" name=\"website\" style=\"display:none !important\">\r\n\t\t  \t<input type=\"hidden\" name=\"form_type_submitted\" value=\"client\">\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-firstname-client\">Pr\u00e9nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-firstname-client\" name=\"firstname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-lastname-client\">Nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-lastname-client\" name=\"lastname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-email-client\">Adresse e-mail <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"email\" id=\"wi-email-client\" name=\"email\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-phone-client\">T\u00e9l\u00e9phone <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-phone-client\" name=\"phone\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            \r\n            <p>\r\n                <label for=\"wi-subject-client\">Sujet <span class=\"required\">*<\/span><\/label>\r\n                <input type=\"text\" id=\"wi-subject-client\" name=\"subject\"\r\n                    value=\"\" required>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-priority-client\">Degr\u00e9 de blocage <span class=\"required\">*<\/span><\/label>\r\n                <select id=\"wi-priority-client\" name=\"priority\" required>\r\n                    <option value=\"\">-- S\u00e9lectionnez --<\/option>\r\n                    <option value=\"LOW\" >Inconfort (je peux continuer \u00e0 travailler)<\/option>\r\n                    <option value=\"MEDIUM\" >Impact important (travail ralenti)<\/option>\r\n                    <option value=\"HIGH\" >Bloquant (je ne peux plus travailler)<\/option>\r\n                <\/select>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-description-client\">Description du probl\u00e8me <span class=\"required\">*<\/span><\/label>\r\n                <textarea id=\"wi-description-client\" name=\"description\" rows=\"5\" required><\/textarea>\r\n            <\/p>\r\n\r\n            <p><button type=\"submit\" disabled>Cr\u00e9er la demande de support<\/button><\/p>\r\n        <\/form>\r\n        \n<\/div>\n<h1>\n<p>Remote assistance (TeamViewer)<\/p>\n<\/h1>\n<div>\n<p class=\"p1\">For remote assistance, download our secure tool:<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/get.teamviewer.com\/webidentity\">Download TeamViewer (Windows and Mac OS)<\/a> \ud83d\udc48<\/p>\n<p class=\"p1\">Once installed, please provide us with your <strong>TeamViewer ID<\/strong> and <strong>Password<\/strong> so we can assist you.<\/p>\n<\/div>\n<h2>\n<p>FAQ IT Support<\/p>\n<\/h2>\n<div>\n<p class=\"p1\">Don\u2019t worry, you\u2019re not alone \u2014 many IT issues are quite common.<\/p>\n<p class=\"p1\">Here you\u2019ll find clear, jargon-free answers to the most frequent situations.<\/p>\n<p class=\"p1\">In any case, <strong>a reboot never hurts<\/strong> \ud83d\ude09<\/p>\n<\/div>\n<ul>\n<li>\n<h3>My computer is very slow, what can I do?<\/h3>\n<div>\n<p class=\"p1\">Start by restarting it. If it\u2019s still slow, it might be a storage or memory issue. Send us a ticket and we\u2019ll check.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I can\u2019t print anymore.<\/h3>\n<div>\n<p class=\"p1\">Check if the printer is on, connected, and has paper. If everything looks fine, send us the error message in a ticket.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I can\u2019t find my files.<\/h3>\n<div>\n<p class=\"p1\">Use the search function on Windows\/Mac. If your files are in the cloud (OneDrive, SharePoint), log in via the web portal. Otherwise, contact us.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>My Wi-Fi keeps disconnecting.<\/h3>\n<div>\n<p class=\"p1\">It could be your router, the network, or the device. Unplug the router for 30 seconds, restart it. If it continues, send us a ticket.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I received a strange or suspicious email.<\/h3>\n<div>\n<p class=\"p1\">Don\u2019t click anything and don\u2019t download attachments. Forward us the email so we can check it safely.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>My computer won\u2019t start.<\/h3>\n<div>\n<p class=\"p1\">Make sure the power cable is properly plugged in. If the screen stays black, note any error messages and contact us.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I forgot my password.<\/h3>\n<div>\n<p class=\"p1\">Don\u2019t worry. Use the \u201cForgot password\u201d option if available. If not, send a ticket and we\u2019ll reset it for you.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>My usual software doesn\u2019t work anymore.<\/h3>\n<div>\n<p class=\"p1\">Close and reopen it. Check if there\u2019s an update. If it still fails, tell us which software and the error message.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>I can\u2019t access my emails anymore.<\/h3>\n<div>\n<p class=\"p1\">Try logging in via Outlook\/Exchange web portal. If it doesn\u2019t work, send us the exact error message.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Should I install all Windows\/Mac updates?<\/h3>\n<div>\n<p class=\"p1\">Yes, they fix security issues. If an update seems stuck or too long, send us a ticket.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"animation_delay\":\"200\",\"header_transparent\":false,\"header_transparent_noplaceholder\":false,\"header_transparent_text_color\":\"light\",\"image_position\":\"center-center\",\"overlap\":true,\"padding\":\"large\",\"padding_remove_bottom\":false,\"preserve_color\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Need IT support?\",\"margin\":\"remove-vertical\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\\ud83d\\udc49 Here you\\u2019ll find everything you need to reach our helpdesk and fix your issues quickly.\",\"margin\":\"default\",\"text_align\":\"center\",\"text_color\":\"emphasis\",\"text_style\":\"lead\"}},{\"type\":\"search\",\"props\":{\"block_align\":\"center\",\"margin\":\"medium\",\"maxwidth\":\"2xlarge\",\"search_icon\":\"left\",\"search_size\":\"large\",\"status\":\"disabled\"}}]}],\"props\":{\"margin\":\"large\"}}],\"name\":\"Hero\",\"modified\":\"2021-01-13T15:56:34.607Z\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_bottom\":true,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"grid\",\"props\":{\"animation\":\"fade\",\"content_column_breakpoint\":\"m\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"\",\"grid_row_align\":false,\"grid_small\":\"2\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_loading\":true,\"image_svg_animate\":false,\"image_svg_color\":\"primary\",\"image_svg_inline\":true,\"image_width\":\"80\",\"item_animation\":true,\"lightbox_bg_close\":true,\"link_margin\":\"medium\",\"link_style\":\"primary\",\"link_text\":\"Click here!\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_expand\":\"content\",\"panel_padding\":\"large\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"show_video\":true,\"text_align\":\"center\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/09\\\/circle-user-circle-check.svg\",\"link\":\"#already-client\",\"link_aria_label\":\"btn-client\",\"title\":\"Webidentity client\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/09\\\/circle-user-circle-plus.svg\",\"link\":\"#not-client-yet\",\"link_aria_label\":\"btn-not-client\",\"title\":\"Not a client yet?\"}}]}]}]}],\"name\":\"Support\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span id=\\\"CollectedForms-145401371\\\"><\\\/span><\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"HUBSPOT HACK\"},{\"type\":\"section\",\"props\":{\"id\":\"not-client-yet\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Not a client yet?\",\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Tell us briefly about your issue using the form below. We\\u2019ll reach out to see how we can help.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>[webidentity_support_form type=\\\"new\\\"]<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Je ne suis pas encore client\"},{\"type\":\"section\",\"props\":{\"id\":\"already-client\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Already a Webidentity client?\",\"margin_remove_top\":false,\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Submit a ticket using our form below. Our team will get back to you quickly.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>[webidentity_support_form type=\\\"client\\\"]<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Je suis d\\u00e9j\\u00e0 client\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Remote assistance (TeamViewer)<\\\/p>\",\"title_element\":\"h1\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">For remote assistance, download our secure tool:<\\\/p>\\n\n\n<p>\\ud83d\\udc49 <a href=\\\"https:\\\/\\\/get.teamviewer.com\\\/webidentity\\\">Download TeamViewer (Windows and Mac OS)<\\\/a> \\ud83d\\udc48<\\\/p>\\n\n\n<p class=\\\"p1\\\">Once installed, please provide us with your <strong>TeamViewer ID<\\\/strong> and <strong>Password<\\\/strong> so we can assist you.<\\\/p>\",\"margin\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"id\":\"popular-tutorials\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"2-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Articles populaires\",\"text_align\":\"left\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\",\"title_element\":\"h2\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"1-3\"},\"children\":[{\"type\":\"button\",\"props\":{\"grid_column_gap\":\"small\",\"grid_row_gap\":\"small\",\"margin\":\"default\",\"text_align\":\"right\",\"text_align_breakpoint\":\"s\",\"text_align_fallback\":\"center\"},\"children\":[{\"type\":\"button_item\",\"props\":{\"button_style\":\"secondary\",\"content\":\"Voir tout\",\"dialog_layout\":\"modal\",\"dialog_offcanvas_flip\":true,\"icon_align\":\"left\",\"link\":\"resources\\\/guides\\\/\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"grid\",\"props\":{\"animation\":\"fade\",\"content_column_breakpoint\":\"m\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_default\":\"1\",\"grid_medium\":\"3\",\"grid_small\":\"2\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_width\":\"610\",\"item_animation\":true,\"lightbox_bg_close\":true,\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_color\":\"primary\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_image_no_padding\":true,\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"default\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"show_video\":true,\"title_align\":\"top\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h5\"},\"children\":[{\"type\":\"grid_item\",\"source\":{\"query\":{\"name\":\"posts.customPosts\",\"arguments\":{\"terms\":[13],\"category_operator\":\"IN\",\"post_tag_operator\":\"IN\",\"users\":[],\"users_operator\":\"IN\",\"offset\":0,\"limit\":10,\"order\":\"date\",\"order_direction\":\"DESC\"}},\"props\":{\"title\":{\"name\":\"title\"},\"image\":{\"name\":\"featuredImage.url\"},\"image_alt\":{\"name\":\"featuredImage.alt\"},\"link\":{\"name\":\"link\"},\"meta\":{\"arguments\":{\"separator\":\", \",\"show_link\":true,\"link_style\":\"\"},\"name\":\"categoryString\"}}}}]}]}]}],\"name\":\"Gallery\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>FAQ IT Support<\\\/p>\",\"position\":\"relative\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Don\\u2019t worry, you\\u2019re not alone \\u2014 many IT issues are quite common.<\\\/p>\\n\n\n<p class=\\\"p1\\\">Here you\\u2019ll find clear, jargon-free answers to the most frequent situations.<\\\/p>\\n\n\n<p class=\\\"p1\\\">In any case, <strong>a reboot never hurts<\\\/strong> \\ud83d\\ude09<\\\/p>\",\"margin\":\"large\",\"margin_remove_top\":false,\"maxwidth\":\"xlarge\",\"position\":\"relative\",\"position_top\":\"0\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"xlarge\",\"margin_remove_bottom\":true,\"margin_remove_top\":false,\"multiple\":true,\"position\":\"relative\",\"position_z_index\":\"1\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Start by restarting it. If it\\u2019s still slow, it might be a storage or memory issue. Send us a ticket and we\\u2019ll check.<\\\/p>\",\"title\":\"My computer is very slow, what can I do?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Check if the printer is on, connected, and has paper. If everything looks fine, send us the error message in a ticket.<\\\/p>\",\"title\":\"I can\\u2019t print anymore.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Use the search function on Windows\\\/Mac. If your files are in the cloud (OneDrive, SharePoint), log in via the web portal. Otherwise, contact us.<\\\/p>\",\"title\":\"I can\\u2019t find my files.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">It could be your router, the network, or the device. Unplug the router for 30 seconds, restart it. If it continues, send us a ticket.<\\\/p>\",\"title\":\"My Wi-Fi keeps disconnecting.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Don\\u2019t click anything and don\\u2019t download attachments. Forward us the email so we can check it safely.<\\\/p>\",\"title\":\"I received a strange or suspicious email.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Make sure the power cable is properly plugged in. If the screen stays black, note any error messages and contact us.<\\\/p>\",\"title\":\"My computer won\\u2019t start.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Don\\u2019t worry. Use the \\u201cForgot password\\u201d option if available. If not, send a ticket and we\\u2019ll reset it for you.<\\\/p>\",\"title\":\"I forgot my password.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Close and reopen it. Check if there\\u2019s an update. If it still fails, tell us which software and the error message.<\\\/p>\",\"title\":\"My usual software doesn\\u2019t work anymore.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Try logging in via Outlook\\\/Exchange web portal. If it doesn\\u2019t work, send us the exact error message.<\\\/p>\",\"title\":\"I can\\u2019t access my emails anymore.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Yes, they fix security issues. If an update seems stuck or too long, send us a ticket.<\\\/p>\",\"title\":\"Should I install all Windows\\\/Mac updates?\"}}]}]}],\"props\":{\"width\":\"small\"}}],\"modified\":\"2021-01-06T11:46:05.180Z\",\"name\":\"FAQ\"}],\"version\":\"4.5.32\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Need IT support? \ud83d\udc49 Here you\u2019ll find everything you need to reach our helpdesk and fix your issues quickly. Webidentity client Click here! Not a client yet? Click here! Not a client yet? Tell us briefly about your issue using the form below. We\u2019ll reach out to see how we can help. Already a Webidentity [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-1310","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Need IT support?<\/title>\n<meta name=\"description\" content=\"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/webidentity.ch\/en\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Need IT support?\" \/>\n<meta property=\"og:description\" content=\"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09\" \/>\n<meta property=\"og:url\" content=\"https:\/\/webidentity.ch\/en\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"Webidentity\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/webidentity.ch\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-30T16:53:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@webidentity_ch\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/webidentity.ch\/en\/help\/\",\"url\":\"https:\/\/webidentity.ch\/en\/help\/\",\"name\":\"Need IT support?\",\"isPartOf\":{\"@id\":\"https:\/\/webidentity.ch\/en\/#website\"},\"datePublished\":\"2025-09-27T16:58:33+00:00\",\"dateModified\":\"2025-11-30T16:53:27+00:00\",\"description\":\"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09\",\"breadcrumb\":{\"@id\":\"https:\/\/webidentity.ch\/en\/help\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/webidentity.ch\/en\/help\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/webidentity.ch\/en\/help\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/webidentity.ch\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"help\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/webidentity.ch\/en\/#website\",\"url\":\"https:\/\/webidentity.ch\/en\/\",\"name\":\"Webidentity\",\"description\":\"IT made simple\",\"publisher\":{\"@id\":\"https:\/\/webidentity.ch\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/webidentity.ch\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/webidentity.ch\/en\/#organization\",\"name\":\"Webidentity\",\"url\":\"https:\/\/webidentity.ch\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/webidentity.ch\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/webidentity.ch\/wp-content\/uploads\/2025\/07\/logo-webidentity_new-slogan-blue_2.svg\",\"contentUrl\":\"https:\/\/webidentity.ch\/wp-content\/uploads\/2025\/07\/logo-webidentity_new-slogan-blue_2.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"Webidentity\"},\"image\":{\"@id\":\"https:\/\/webidentity.ch\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/webidentity.ch\",\"https:\/\/x.com\/webidentity_ch\",\"https:\/\/www.linkedin.com\/company\/webidentity-sarl\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Need IT support?","description":"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/webidentity.ch\/en\/help\/","og_locale":"en_US","og_type":"article","og_title":"Need IT support?","og_description":"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09","og_url":"https:\/\/webidentity.ch\/en\/help\/","og_site_name":"Webidentity","article_publisher":"https:\/\/www.facebook.com\/webidentity.ch","article_modified_time":"2025-11-30T16:53:27+00:00","twitter_card":"summary_large_image","twitter_site":"@webidentity_ch","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/webidentity.ch\/en\/help\/","url":"https:\/\/webidentity.ch\/en\/help\/","name":"Need IT support?","isPartOf":{"@id":"https:\/\/webidentity.ch\/en\/#website"},"datePublished":"2025-09-27T16:58:33+00:00","dateModified":"2025-11-30T16:53:27+00:00","description":"Find all the resources you need to contact our support team and resolve your IT issues quickly here. A reboot never hurts \ud83d\ude09","breadcrumb":{"@id":"https:\/\/webidentity.ch\/en\/help\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/webidentity.ch\/en\/help\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/webidentity.ch\/en\/help\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/webidentity.ch\/en\/"},{"@type":"ListItem","position":2,"name":"help"}]},{"@type":"WebSite","@id":"https:\/\/webidentity.ch\/en\/#website","url":"https:\/\/webidentity.ch\/en\/","name":"Webidentity","description":"IT made simple","publisher":{"@id":"https:\/\/webidentity.ch\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/webidentity.ch\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/webidentity.ch\/en\/#organization","name":"Webidentity","url":"https:\/\/webidentity.ch\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/webidentity.ch\/en\/#\/schema\/logo\/image\/","url":"https:\/\/webidentity.ch\/wp-content\/uploads\/2025\/07\/logo-webidentity_new-slogan-blue_2.svg","contentUrl":"https:\/\/webidentity.ch\/wp-content\/uploads\/2025\/07\/logo-webidentity_new-slogan-blue_2.svg","width":"1024","height":"1024","caption":"Webidentity"},"image":{"@id":"https:\/\/webidentity.ch\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/webidentity.ch","https:\/\/x.com\/webidentity_ch","https:\/\/www.linkedin.com\/company\/webidentity-sarl"]}]}},"_links":{"self":[{"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/pages\/1310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/comments?post=1310"}],"version-history":[{"count":12,"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/pages\/1310\/revisions"}],"predecessor-version":[{"id":1387,"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/pages\/1310\/revisions\/1387"}],"wp:attachment":[{"href":"https:\/\/webidentity.ch\/en\/wp-json\/wp\/v2\/media?parent=1310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}