{"id":864,"date":"2025-09-27T18:58:33","date_gmt":"2025-09-27T16:58:33","guid":{"rendered":"https:\/\/webidentity.ch\/fr\/?page_id=864"},"modified":"2025-11-30T17:36:04","modified_gmt":"2025-11-30T16:36:04","slug":"help","status":"publish","type":"page","link":"https:\/\/webidentity.ch\/fr\/help\/","title":{"rendered":"help"},"content":{"rendered":"<h1>Besoin d\u2019aide avec votre informatique ?<\/h1>\n<div>\ud83d\udc49 Retrouvez ici toutes les ressources pour contacter notre support et r\u00e9soudre vos probl\u00e8mes rapidement.<\/div>\n<ul>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/circle-user-circle-check.svg\" alt=\"\"><\/p>\n<h2>Client Webidentity<\/h2>\n<p><a href=\"#already-client\">Cliquer ici !<\/a><\/p>\n<\/li>\n<li>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/circle-user-circle-plus.svg\" alt=\"\"><\/p>\n<h2>Je ne suis pas encore client<\/h2>\n<p><a href=\"#not-client-yet\">Cliquer ici !<\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<p><span id=\"CollectedForms-145401371\"><\/span><\/p>\n<\/div>\n<h2>Je ne suis pas encore client<\/h2>\n<div>\n<p class=\"p1\">Expliquez-nous bri\u00e8vement votre besoin via le formulaire ci-dessous. Nous vous contacterons pour voir comment nous pouvons vous aider.<\/p>\n<\/div>\n<div>\n        <form method=\"POST\" class=\"webidentity-support-form\" data-form-type=\"new\">\r\n            <input type=\"hidden\" id=\"webidentity_support_nonce\" name=\"webidentity_support_nonce\" value=\"1cd07fda9f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/864\" \/>            <input type=\"text\" name=\"website\" style=\"display:none !important\">\r\n\t\t  \t<input type=\"hidden\" name=\"form_type_submitted\" value=\"new\">\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-firstname-new\">Pr\u00e9nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-firstname-new\" name=\"firstname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-lastname-new\">Nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-lastname-new\" name=\"lastname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-email-new\">Adresse e-mail <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"email\" id=\"wi-email-new\" name=\"email\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-phone-new\">T\u00e9l\u00e9phone <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-phone-new\" name=\"phone\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n                            <p>\r\n                    <label for=\"wi-company-new\">Soci\u00e9t\u00e9 <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-company-new\" name=\"company\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p>\r\n                    <label for=\"wi-industry-new\">Secteur d'activit\u00e9<\/label>\r\n                    <input type=\"text\" id=\"wi-industry-new\" name=\"industry\"\r\n                        value=\"\">\r\n                <\/p>\r\n                <p>\r\n                    <label for=\"wi-employees-new\">Nombre d'employ\u00e9s<\/label>\r\n                    <input type=\"number\" id=\"wi-employees-new\" name=\"employees\"\r\n                        value=\"\" min=\"1\">\r\n                <\/p>\r\n                <div class=\"form-row\">\r\n                    <p class=\"form-col\">\r\n                        <label for=\"wi-city-new\">Ville<\/label>\r\n                        <input type=\"text\" id=\"wi-city-new\" name=\"city\"\r\n                            value=\"\">\r\n                    <\/p>\r\n                    <p class=\"form-col\">\r\n                        <label for=\"wi-postal-new\">NPA<\/label>\r\n                        <input type=\"text\" id=\"wi-postal-new\" name=\"postal_code\"\r\n                            value=\"\">\r\n                    <\/p>\r\n                <\/div>\r\n            \r\n            <p>\r\n                <label for=\"wi-subject-new\">Sujet <span class=\"required\">*<\/span><\/label>\r\n                <input type=\"text\" id=\"wi-subject-new\" name=\"subject\"\r\n                    value=\"\" required>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-priority-new\">Degr\u00e9 de blocage <span class=\"required\">*<\/span><\/label>\r\n                <select id=\"wi-priority-new\" name=\"priority\" required>\r\n                    <option value=\"\">-- S\u00e9lectionnez --<\/option>\r\n                    <option value=\"LOW\" >Inconfort (je peux continuer \u00e0 travailler)<\/option>\r\n                    <option value=\"MEDIUM\" >Impact important (travail ralenti)<\/option>\r\n                    <option value=\"HIGH\" >Bloquant (je ne peux plus travailler)<\/option>\r\n                <\/select>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-description-new\">Description du probl\u00e8me <span class=\"required\">*<\/span><\/label>\r\n                <textarea id=\"wi-description-new\" name=\"description\" rows=\"5\" required><\/textarea>\r\n            <\/p>\r\n\r\n            <p><button type=\"submit\" disabled>Cr\u00e9er la demande de support<\/button><\/p>\r\n        <\/form>\r\n        \n<\/div>\n<h2>Je suis d\u00e9j\u00e0 client<\/h2>\n<div>\n<p class=\"p1\">Remplissez directement un ticket via notre formulaire ci-dessous. Notre \u00e9quipe vous contactera rapidement.<\/p>\n<\/div>\n<div>\n        <form method=\"POST\" class=\"webidentity-support-form\" data-form-type=\"client\">\r\n            <input type=\"hidden\" id=\"webidentity_support_nonce\" name=\"webidentity_support_nonce\" value=\"1cd07fda9f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/864\" \/>            <input type=\"text\" name=\"website\" style=\"display:none !important\">\r\n\t\t  \t<input type=\"hidden\" name=\"form_type_submitted\" value=\"client\">\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-firstname-client\">Pr\u00e9nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-firstname-client\" name=\"firstname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-lastname-client\">Nom <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-lastname-client\" name=\"lastname\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"form-row\">\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-email-client\">Adresse e-mail <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"email\" id=\"wi-email-client\" name=\"email\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n                <p class=\"form-col\">\r\n                    <label for=\"wi-phone-client\">T\u00e9l\u00e9phone <span class=\"required\">*<\/span><\/label>\r\n                    <input type=\"text\" id=\"wi-phone-client\" name=\"phone\"\r\n                        value=\"\" required>\r\n                <\/p>\r\n            <\/div>\r\n\r\n            \r\n            <p>\r\n                <label for=\"wi-subject-client\">Sujet <span class=\"required\">*<\/span><\/label>\r\n                <input type=\"text\" id=\"wi-subject-client\" name=\"subject\"\r\n                    value=\"\" required>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-priority-client\">Degr\u00e9 de blocage <span class=\"required\">*<\/span><\/label>\r\n                <select id=\"wi-priority-client\" name=\"priority\" required>\r\n                    <option value=\"\">-- S\u00e9lectionnez --<\/option>\r\n                    <option value=\"LOW\" >Inconfort (je peux continuer \u00e0 travailler)<\/option>\r\n                    <option value=\"MEDIUM\" >Impact important (travail ralenti)<\/option>\r\n                    <option value=\"HIGH\" >Bloquant (je ne peux plus travailler)<\/option>\r\n                <\/select>\r\n            <\/p>\r\n\r\n            <p>\r\n                <label for=\"wi-description-client\">Description du probl\u00e8me <span class=\"required\">*<\/span><\/label>\r\n                <textarea id=\"wi-description-client\" name=\"description\" rows=\"5\" required><\/textarea>\r\n            <\/p>\r\n\r\n            <p><button type=\"submit\" disabled>Cr\u00e9er la demande de support<\/button><\/p>\r\n        <\/form>\r\n        \n<\/div>\n<h1>\n<p>Assistance \u00e0 distance (TeamViewer)<\/p>\n<\/h1>\n<div>\n<p class=\"p1\">Pour une prise en main \u00e0 distance, t\u00e9l\u00e9chargez notre outil s\u00e9curis\u00e9 :<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/get.teamviewer.com\/webidentity\">T\u00e9l\u00e9charger TeamViewer (Windows et Mac OS)<\/a> \ud83d\udc48<\/p>\n<p class=\"p1\">Une fois install\u00e9, communiquez-nous <strong>votre ID<\/strong> et <strong>mot de passe<\/strong> TeamViewer afin que nous puissions intervenir.<\/p>\n<\/div>\n<h2>\n<p>FAQ D\u00e9pannage informatique<\/p>\n<\/h2>\n<div>\n<p class=\"p1\">Pas de panique, vous n\u2019\u00eates pas seul : beaucoup de probl\u00e8mes informatiques reviennent r\u00e9guli\u00e8rement.<\/p>\n<p class=\"p1\">Nous avons regroup\u00e9 ici les r\u00e9ponses aux situations les plus courantes, avec des explications simples et sans jargon.<\/p>\n<p class=\"p1\">Dans tous les cas, <strong>un reboot ne fait jamais de mal<\/strong> \ud83d\ude09<\/p>\n<\/div>\n<ul>\n<li>\n<h3>Mon ordinateur est tr\u00e8s lent, que puis-je faire ?<\/h3>\n<div>\n<p class=\"p1\">Commencez par red\u00e9marrer la machine. Si le probl\u00e8me persiste, cela peut venir d\u2019un manque de m\u00e9moire ou d\u2019un disque satur\u00e9. Envoyez-nous un ticket et nous v\u00e9rifierons.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Je n\u2019arrive plus \u00e0 imprimer.<\/h3>\n<div>\n<p class=\"p1\">V\u00e9rifiez que l\u2019imprimante est allum\u00e9e, connect\u00e9e et qu\u2019il y a du papier. Si tout est correct, envoyez-nous le message d\u2019erreur exact via un ticket.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Je ne trouve plus mes fichiers.<\/h3>\n<div>\n<p class=\"p1\">Essayez la fonction de recherche de Windows\/Mac. Si vos fichiers sont sur le cloud (OneDrive, SharePoint), connectez-vous via le portail web. Sinon, contactez-nous.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Mon Wi-Fi se d\u00e9connecte souvent.<\/h3>\n<div>\n<p class=\"p1\">Cela peut venir de la box, du r\u00e9seau ou de l\u2019appareil. D\u00e9branchez la box 30 secondes puis rallumez-la. Si \u00e7a continue, envoyez-nous un ticket.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>J\u2019ai un message bizarre ou suspect par email.<\/h3>\n<div>\n<p class=\"p1\">Ne cliquez sur rien. Ne t\u00e9l\u00e9chargez pas les pi\u00e8ces jointes. Transf\u00e9rez-nous l\u2019email suspect pour que nous puissions v\u00e9rifier.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Mon ordinateur ne d\u00e9marre plus.<\/h3>\n<div>\n<p class=\"p1\">V\u00e9rifiez que le c\u00e2ble d\u2019alimentation est bien branch\u00e9. Si l\u2019\u00e9cran reste noir, notez les \u00e9ventuels messages et contactez-nous avec les d\u00e9tails.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>J\u2019ai oubli\u00e9 mon mot de passe.<\/h3>\n<div>\n<p class=\"p1\">Pas de panique. Utilisez la fonction \u201cMot de passe oubli\u00e9\u201d si disponible. Sinon, envoyez un ticket et nous vous aiderons \u00e0 le r\u00e9initialiser.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Mon logiciel habituel ne fonctionne plus.<\/h3>\n<div>\n<p class=\"p1\">Fermez-le et rouvrez-le. V\u00e9rifiez s\u2019il y a une mise \u00e0 jour. Si \u00e7a bloque encore, indiquez-nous le logiciel et l\u2019erreur rencontr\u00e9e.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Je n\u2019ai plus acc\u00e8s \u00e0 mes emails.<\/h3>\n<div>\n<p class=\"p1\">Essayez de vous connecter via le portail web Outlook\/Exchange. Si \u00e7a ne marche pas, contactez-nous en indiquant le message d\u2019erreur.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Dois-je installer toutes les mises \u00e0 jour Windows\/Mac ?<\/h3>\n<div>\n<p class=\"p1\">Oui, elles corrigent des failles de s\u00e9curit\u00e9. Si une mise \u00e0 jour vous semble bloqu\u00e9e ou trop longue, envoyez-nous un ticket.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"animation\":\"slide-bottom-medium\",\"animation_delay\":\"200\",\"header_transparent\":false,\"header_transparent_noplaceholder\":false,\"header_transparent_text_color\":\"light\",\"image_position\":\"center-center\",\"overlap\":true,\"padding\":\"large\",\"padding_remove_bottom\":false,\"preserve_color\":false,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Besoin d\\u2019aide avec votre informatique ?\",\"margin\":\"remove-vertical\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\\ud83d\\udc49 Retrouvez ici toutes les ressources pour contacter notre support et r\\u00e9soudre vos probl\\u00e8mes rapidement.\",\"margin\":\"default\",\"text_align\":\"center\",\"text_color\":\"emphasis\",\"text_style\":\"lead\"}},{\"type\":\"search\",\"props\":{\"block_align\":\"center\",\"margin\":\"medium\",\"maxwidth\":\"2xlarge\",\"search_icon\":\"left\",\"search_size\":\"large\",\"status\":\"disabled\"}}]}],\"props\":{\"margin\":\"large\"}}],\"name\":\"Hero\",\"modified\":\"2021-01-13T15:56:34.607Z\"},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_bottom\":true,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"grid\",\"props\":{\"animation\":\"fade\",\"content_column_breakpoint\":\"m\",\"filter_align\":\"left\",\"filter_all\":true,\"filter_grid_breakpoint\":\"m\",\"filter_grid_width\":\"auto\",\"filter_position\":\"top\",\"filter_style\":\"tab\",\"grid_column_align\":true,\"grid_default\":\"1\",\"grid_medium\":\"\",\"grid_row_align\":false,\"grid_small\":\"2\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_loading\":true,\"image_svg_animate\":false,\"image_svg_color\":\"primary\",\"image_svg_inline\":true,\"image_width\":\"80\",\"item_animation\":true,\"lightbox_bg_close\":true,\"link_margin\":\"medium\",\"link_style\":\"primary\",\"link_text\":\"Cliquer ici !\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_expand\":\"content\",\"panel_padding\":\"large\",\"panel_style\":\"card-default\",\"parallax_easing\":\"1\",\"show_content\":true,\"show_hover_image\":true,\"show_hover_video\":true,\"show_image\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"show_video\":true,\"text_align\":\"center\",\"title_align\":\"top\",\"title_element\":\"h2\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"},\"children\":[{\"type\":\"grid_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/09\\\/circle-user-circle-check.svg\",\"link\":\"#already-client\",\"link_aria_label\":\"btn-client\",\"title\":\"Client Webidentity\"}},{\"type\":\"grid_item\",\"props\":{\"content\":\"\",\"image\":\"wp-content\\\/uploads\\\/2025\\\/09\\\/circle-user-circle-plus.svg\",\"link\":\"#not-client-yet\",\"link_aria_label\":\"btn-not-client\",\"title\":\"Je ne suis pas encore client\"}}]}]}]}],\"name\":\"Support\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"small\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p><span id=\\\"CollectedForms-145401371\\\"><\\\/span><\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"HUBSPOT HACK\"},{\"type\":\"section\",\"props\":{\"id\":\"not-client-yet\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Je ne suis pas encore client\",\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Expliquez-nous bri\\u00e8vement votre besoin via le formulaire ci-dessous. Nous vous contacterons pour voir comment nous pouvons vous aider.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>[webidentity_support_form type=\\\"new\\\"]<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Je ne suis pas encore client\"},{\"type\":\"section\",\"props\":{\"id\":\"already-client\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Je suis d\\u00e9j\\u00e0 client\",\"margin_remove_top\":false,\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Remplissez directement un ticket via notre formulaire ci-dessous. Notre \\u00e9quipe vous contactera rapidement.<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>[webidentity_support_form type=\\\"client\\\"]<\\\/p>\",\"margin\":\"default\"}}]}]}],\"name\":\"Je suis d\\u00e9j\\u00e0 client\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"muted\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>Assistance \\u00e0 distance (TeamViewer)<\\\/p>\",\"title_element\":\"h1\",\"title_style\":\"h4\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Pour une prise en main \\u00e0 distance, t\\u00e9l\\u00e9chargez notre outil s\\u00e9curis\\u00e9 :<\\\/p>\\n\n\n<p>\\ud83d\\udc49 <a href=\\\"https:\\\/\\\/get.teamviewer.com\\\/webidentity\\\">T\\u00e9l\\u00e9charger TeamViewer (Windows et Mac OS)<\\\/a> \\ud83d\\udc48<\\\/p>\\n\n\n<p class=\\\"p1\\\">Une fois install\\u00e9, communiquez-nous <strong>votre ID<\\\/strong> et <strong>mot de passe<\\\/strong> TeamViewer afin que nous puissions intervenir.<\\\/p>\",\"margin\":\"default\"}}]}]}]},{\"type\":\"section\",\"props\":{\"animation\":\"fade\",\"id\":\"popular-tutorials\",\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"2-3,1-3\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_small\":\"2-3\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Articles 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\",\"show_link\":true,\"link_style\":\"\"},\"name\":\"categoryString\"}}}}]}]}]}],\"name\":\"Gallery\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_bottom\":false,\"padding_remove_top\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>FAQ D\\u00e9pannage informatique<\\\/p>\",\"position\":\"relative\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h1\"}},{\"type\":\"text\",\"props\":{\"block_align\":\"center\",\"column_breakpoint\":\"m\",\"content\":\"\n\n<p class=\\\"p1\\\">Pas de panique, vous n\\u2019\\u00eates pas seul : beaucoup de probl\\u00e8mes informatiques reviennent r\\u00e9guli\\u00e8rement.<\\\/p>\\n\n\n<p class=\\\"p1\\\">Nous avons regroup\\u00e9 ici les r\\u00e9ponses aux situations les plus courantes, avec des explications simples et sans jargon.<\\\/p>\\n\n\n<p class=\\\"p1\\\">Dans tous les cas, <strong>un reboot ne fait jamais de mal<\\\/strong> \\ud83d\\ude09<\\\/p>\",\"margin\":\"large\",\"margin_remove_top\":false,\"maxwidth\":\"xlarge\",\"position\":\"relative\",\"position_top\":\"0\",\"position_z_index\":\"1\",\"text_align\":\"center\",\"text_style\":\"lead\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"xlarge\",\"margin_remove_bottom\":true,\"margin_remove_top\":false,\"multiple\":true,\"position\":\"relative\",\"position_z_index\":\"1\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Commencez par red\\u00e9marrer la machine. Si le probl\\u00e8me persiste, cela peut venir d\\u2019un manque de m\\u00e9moire ou d\\u2019un disque satur\\u00e9. Envoyez-nous un ticket et nous v\\u00e9rifierons.<\\\/p>\",\"title\":\"Mon ordinateur est tr\\u00e8s lent, que puis-je faire ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">V\\u00e9rifiez que l\\u2019imprimante est allum\\u00e9e, connect\\u00e9e et qu\\u2019il y a du papier. Si tout est correct, envoyez-nous le message d\\u2019erreur exact via un ticket.<\\\/p>\",\"title\":\"Je n\\u2019arrive plus \\u00e0 imprimer.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Essayez la fonction de recherche de Windows\\\/Mac. Si vos fichiers sont sur le cloud (OneDrive, SharePoint), connectez-vous via le portail web. Sinon, contactez-nous.<\\\/p>\",\"title\":\"Je ne trouve plus mes fichiers.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Cela peut venir de la box, du r\\u00e9seau ou de l\\u2019appareil. D\\u00e9branchez la box 30 secondes puis rallumez-la. Si \\u00e7a continue, envoyez-nous un ticket.<\\\/p>\",\"title\":\"Mon Wi-Fi se d\\u00e9connecte souvent.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Ne cliquez sur rien. Ne t\\u00e9l\\u00e9chargez pas les pi\\u00e8ces jointes. Transf\\u00e9rez-nous l\\u2019email suspect pour que nous puissions v\\u00e9rifier.<\\\/p>\",\"title\":\"J\\u2019ai un message bizarre ou suspect par email.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">V\\u00e9rifiez que le c\\u00e2ble d\\u2019alimentation est bien branch\\u00e9. Si l\\u2019\\u00e9cran reste noir, notez les \\u00e9ventuels messages et contactez-nous avec les d\\u00e9tails.<\\\/p>\",\"title\":\"Mon ordinateur ne d\\u00e9marre plus.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Pas de panique. Utilisez la fonction \\u201cMot de passe oubli\\u00e9\\u201d si disponible. Sinon, envoyez un ticket et nous vous aiderons \\u00e0 le r\\u00e9initialiser.<\\\/p>\",\"title\":\"J\\u2019ai oubli\\u00e9 mon mot de passe.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Fermez-le et rouvrez-le. V\\u00e9rifiez s\\u2019il y a une mise \\u00e0 jour. Si \\u00e7a bloque encore, indiquez-nous le logiciel et l\\u2019erreur rencontr\\u00e9e.<\\\/p>\",\"title\":\"Mon logiciel habituel ne fonctionne plus.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Essayez de vous connecter via le portail web Outlook\\\/Exchange. Si \\u00e7a ne marche pas, contactez-nous en indiquant le message d\\u2019erreur.<\\\/p>\",\"title\":\"Je n\\u2019ai plus acc\\u00e8s \\u00e0 mes emails.\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p class=\\\"p1\\\">Oui, elles corrigent des failles de s\\u00e9curit\\u00e9. Si une mise \\u00e0 jour vous semble bloqu\\u00e9e ou trop longue, envoyez-nous un ticket.<\\\/p>\",\"title\":\"Dois-je installer toutes les mises \\u00e0 jour Windows\\\/Mac ?\"}}]}]}],\"props\":{\"width\":\"small\"}}],\"modified\":\"2021-01-06T11:46:05.180Z\",\"name\":\"FAQ\"}],\"version\":\"4.5.32\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Besoin d\u2019aide avec votre informatique ? \ud83d\udc49 Retrouvez ici toutes les ressources pour contacter notre support et r\u00e9soudre vos probl\u00e8mes rapidement. Client Webidentity Cliquer ici ! Je ne suis pas encore client Cliquer ici ! Je ne suis pas encore client Expliquez-nous bri\u00e8vement votre besoin via le formulaire ci-dessous. Nous vous contacterons pour voir comment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"class_list":["post-864","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Besoin d\u2019aide avec votre informatique ?<\/title>\n<meta name=\"description\" content=\"Retrouvez ici toutes les ressources pour contacter notre support et r\u00e9soudre vos probl\u00e8mes IT rapidement. 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